Frequently asked questions to Italy in Cashmere

 

Where are your items produced?
All our pure cashmere items are manufactured in Tuscany, Italy. We personally inspect laboratories and follow each production steps to make sure we can deliver very high quality cashmere items to our customers.
Italy in cashmere s'approvisionne en produits en Toscane, Italie
Do I need to create an account to shop on Italy in Cashmere?
No. You can place an order with a guest account without registering. Select "check out as guest" in the checkout page and follow all the steps.
Should I create an account?
If you wish to save time when placing an order you can create an account. An account on Italy in Cashmere you can speed up your ordering process with pre-filled address details, you can track your order and have a full report of your past purchases.
How can I create an account?
You can create an account by clicking "sign in" under "my account" menu on top of the page. You can register with your email or with a Facebook, Twitter and Google account.
Is my personal information kept private?
We are very keen in keeping all your information safe and private. We will never share any of your details with third parties. You can find more detailed information in our privacy policy section.
How can I pay my purchase?
We accept all the major credit and debit cards. We also accept Paypal.
Is paying over the Internet safe?
Yes. Italy in Cashmere uses Paypal and Braintree check out which is totally safe. When paying for an order you will be redirected to Paypal checkout page which uses all the state-of-the-art internet safety measures. Pay with confidence on Italy in Cashmere. The payment by card is processed with Braintree which is a Paypal company. We also accept all types of cards.
How do you ship my order?
We usually ship with a fully trackable Royal Mail service. You will be provided with the tracking number which allows you to monitor the position of your item in any step of the delivery process.
Can I return my items?
We accept returns and exchanges within 30 days from purchase date. For full return/exchange conditions please visit our customer service page.
Are the products' colours the same as the reality?
It is possible that the colour displayed slightly varies from the item you receive. This is due to the monitor quality, settings and calibration. It impossible to reproduce exactly the same colour as reality. You shouldn't worry about it. Our colours are just beautiful.
Can I get a promotion code?
You can get a promotion code if you sign up to our newsletter. You will receive a discount code with 10% off on your first purchase on Italy in Cashmere.
Who shall I contact if I have problems with my order?
We do our best to let our customer have a pleasant experience when buying on Italy in Cashmere. However, if you encounter any problems with shipping delays, damaged items etc, please contact us at your earliest convenience by email at info@italyincashmere.com and we will try to solve any issue.
Can I have my purchased item gift-wrapped?
Yes, we provide a gift-wrapping service and, if you wish, we can deliver to a third address together with a hand-written card. Please select the gift-wrapping option in the checkout section.
How can I wash my cashmere items?
Cashmere wool is a very fine material. Hand washing with warm (not hot) water and just a little shampoo for delicate wool items is the best way to take care of it. If you are in a rush and you wish to machine wash your cashmere item, please select a program for delicate items and cold water. Do not use a machine dryer. For more accurate information about how to take care of cashmere items, please visit our dedicated page:Cashmere Care.
My cashmere item has formed some small balls of twisted fabric (pilling), what can I do?
Cashmere fibres are very thin. The more you wear you item and the more these fibres expand and generate some pilling on the surface. Even if with our cashmere quality this shouldn't happen much, it is totally normal. You can prevent pilling by following our care instructions. you can also remove pilling balls with an electric piller (wool razor).
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