UK DELIVERY: FREE of charge on all orders. A Guaranteed Special Delivery is also available.
WORLDWIDE ORDERS above £ 200.00: FREE of charge (Standard)
WORLDWIDE ORDERS below £ 200.00: £ 6.00 flat fee per order.
UK: generally next day if ordered before 1 pm.
Europe (EU): Standard 3-5 working days (Royal Mail International Tracked), Express 2-3 Days (DHL)
Rest of the World: Standard 7-10 working days (Royal Mail International Tracked), Express 2-3 Days (DHL)
Orders placed late on Friday or on Saturday may not be processed until Monday.
RETURNS & REPLACEMENTS
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise.
To arrange a return, please send us an email to email@example.com and we will give you the instruction to safely return the order.
Returned merchandise should include the packaging and tags and be in the same condition as when it was received.
You can opt for a replacement with another item (if cheaper the difference in price will be refunded) or with a refund.
Merchandise must be returned within 30 days of receipt. NOTE: returns of made-to-order blankets are not accepted.
The buyer is responsible for safely returning the items, Italy in Cashmere does not provide return labels. To UK customers that wish to return the merchandise safely and inexpensively, we advise using Royal Mail Click and Drop service that offers collection at home address.
Upon items' arrival, any damage in the package needs to be reported to us via mail at firstname.lastname@example.org.
Please allow 10 to 14 days for the processing of your return.