Frequently asked questions to Italy in Cashmere
All our pure cashmere items are manufactured in Tuscany, Italy. We personally inspect laboratories and follow each production steps to make sure we can deliver very high quality cashmere items to our customers.
No. You can place an order with a guest account without registering. Select "check out as guest" in the checkout page and follow all the steps.
If you wish to save time when placing an order you can create an account. An account on Italy in Cashmere you can speed up your ordering process with pre-filled address details, you can track your order and have a full report of your past purchases.
You can create an account by clicking "sign in" under "my account" menu on top of the page. You can register with your email or with a Facebook, Twitter and Google account.
We accept all the major credit and debit cards. We also accept Paypal an Amazon Pay.
Yes. Italy in Cashmere uses Paypal, Amazon Pay and Stripe check out which are totally safe. When paying for an order you will be redirected to Paypal checkout page which uses all the state-of-the-art internet safety measures. Pay with confidence on Italy in Cashmere. We also accept all types of cards.
We usually ship with a fully trackable Royal Mail service. You will be provided with the tracking number which allows you to monitor the position of your item in any step of the delivery process.
We accept returns and exchanges within 30 days from the receival date. For full return/exchange conditions please visit our customer service page.
It is possible that the colour displayed slightly varies from the item you receive. This is due to the monitor quality, settings and calibration. It impossible to reproduce exactly the same colour as reality. You shouldn't worry about it. Our colours are just beautiful.
You can get a promotion code if you sign up to our newsletter. You will receive a discount code with 10% off on your first purchase on Italy in Cashmere.
We do our best to let our customer have a pleasant experience when buying on Italy in Cashmere. However, if you encounter any problems with shipping delays, damaged items etc, please contact us at your earliest convenience by email at email@example.com and we will try to solve any issue.
Unfortunately, we don't offer gift wrapping. However, all our items are presented in an elegant protective zip bag. We can also add a personalised message to your parcel.
Cashmere wool is a very fine material. Hand washing with warm (not hot) water and just a little shampoo for delicate wool items is the best way to take care of it. If you are in a rush and you wish to machine wash your cashmere item, please select a program for delicate items and cold water. Do not use a machine dryer. For more accurate information about how to take care of cashmere items, please visit our dedicated page:Cashmere Care.
Cashmere fibres are very thin. The more you wear you item and the more these fibres expand and generate some pilling on the surface. Even if with our cashmere quality this shouldn't happen much, it is totally normal. You can prevent pilling by following our care instructions. you can also remove pilling balls with an electric piller (wool razor).